Cancel/ Change Order

Cancel / Change Order Policy – Tiletees

At tiletees.com, we understand that mistakes happen, preferences change, and sometimes adjustments need to be made right after placing an order. To support our customers effectively, we offer a fair and transparent process for canceling or modifying orders. Please read the details below to understand how cancellations and changes work.

1. Order Cancellation Policy

We aim to process and ship all orders as quickly as possible. Because of this, cancellations are time-sensitive.

Cancellation Window

You may request to cancel your order within 1–2 hours after the order is placed.

Once an order has begun processing or has been shipped, it can no longer be canceled.

How to Request a Cancellation

To cancel an order, please contact us immediately: support@tiletees.com

Include the following details:

  • Full Name

  • Order Number

  • Email Address Used at Checkout

  • Reason for Cancellation (optional)

We will confirm whether your order is still eligible for cancellation. If cancellation is approved, a full refund will be issued to your original payment method.

2. Order Change / Edit Policy

If you need to correct or update something in your order, we are happy to help—as long as the order has not begun processing.

Changes We Can Make (Before Processing Begins)

You may request:

  • Change of size (hoodies, T-shirts, hats, bags)

  • Change of color or design

  • Change of quantity

  • Update to shipping address

  • Update to customer information

  • Addition or removal of items

Changes We Cannot Make (After Processing Begins)

Once your order is being prepared for shipment, the following cannot be changed:

  • Item selection

  • Size or color

  • Address (if label has been printed)

  • Payment method

If your order has already shipped, no changes can be made. However, you may still return the product after receiving it under our Return & Refund Policy.

3. Change Request Timeline

Order Stage Status Cancellation Allowed? Changes Allowed?
Order Placed Payment confirmed Yes (within 1–2 hours) Yes
Order Processing Preparing items No No
Order Shipped In transit No No
Order Delivered Customer receives package No No (but eligible for return)

4. Shipping Address Corrections

If you entered an incorrect or incomplete shipping address, contact us immediately.

We can update the address only if the order has not been shipped.

If the order has already shipped:

  • Tiletees is not responsible for lost or misdelivered packages due to incorrect addresses provided by the customer.

  • You may attempt to contact the carrier directly to intercept or reroute the package.

5. What If the Order Cannot Be Canceled?

If your order has already begun processing or has shipped, cancellation will not be possible.
However, you may:

  • Refuse the package upon delivery (it will be returned to us), or

  • Accept the package and then start a return request

All returns must meet the conditions shown in our Return & Refund Policy.

6. Refunds for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued

  • Refunds go back to the original payment method

  • Processing may take 3–10 business days depending on your bank

Tiletees does not charge cancellation fees of any kind.

7. Customer Responsibility

To ensure a smooth cancellation or change process, please:

  • Double-check all order details before confirming your purchase

  • Contact us immediately if an error is noticed

  • Monitor your email for our response (we reply quickly during business hours)

8. Customer Support Availability

Our customer service team is available to assist you promptly.

Support Hours
🕒 8:00 AM – 7:00 PM (EST), Monday – Saturday

Email: support@tiletees.com

We respond within 1–2 business days, though many inquiries are resolved even faster.

9. Tips to Avoid Order Issues

To help avoid the need for cancellations or changes:

  • Review your size, color, and item choices before checkout

  • Ensure your shipping address is accurate and complete

  • Confirm your payment method and billing details

  • Double-check your email so you receive updates promptly

10. Final Statement

At Tiletees, we strive to make every part of your shopping experience smooth and stress-free — including situations where plans change. Our Cancel / Change Order Policy is designed to be fair, transparent, and supportive. If you ever need help correcting an order, our team is here to assist you promptly and professionally.

Thank you for choosing Tiletees. Let us know anytime if you need further assistance.