Payment Method

Last Updated: November 2024

At tiletees.com, we aim to provide a seamless, secure, and transparent checkout experience for every customer. This Payment Methods page explains the forms of payment we accept, how transactions are processed, and the steps we take to protect your financial information. Whether you are purchasing hoodies, t-shirts, hats, or bags, we want your shopping experience to be clear, reliable, and worry-free.

1. Accepted Payment Methods

TileTees.com currently accepts the following payment options:

1.1 Major Credit & Debit Cards

We accept all standard U.S.-issued debit and credit cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

Processing Time: Immediately upon checkout
Additional Fees: None charged by TileTees.com (your bank may apply its own fees)

1.2 PayPal

You may use your verified PayPal account to pay securely without sharing card details.

Benefits:

  • Secure and encrypted

  • No additional charges from us

  • Instant order confirmation

1.3 Apple Pay

Available for supported devices and browsers.

Features:

  • One-tap checkout

  • Card details hidden from merchants

  • Immediate authorization

1.4 Google Pay

For customers using Android or compatible browsers.

Highlights:

  • Fast and secure payment

  • No additional checkout forms

  • Encrypted payment tokens

1.5 Shop Pay

For customers using Shopify’s accelerated checkout.

Advantages:

  • Pre-filled checkout information

  • Fast processing

  • Option for tracking updates

2. Payment Security

Customer payment information is handled with industry-standard security measures:

  • All transactions are processed using SSL encryption.

  • TileTees.com does not store full credit card numbers on our servers.

  • Payments are processed through trusted, PCI-compliant payment gateways.

  • Fraud detection tools are used to ensure safe checkout activity.

3. When You Are Charged

3.1 Successful Transaction

Your payment method is charged once the order is submitted and successfully authorized.

3.2 Pending or Failed Transactions

A payment may fail or remain pending due to:

  • Insufficient funds

  • Incomplete verification or authentication

  • Incorrect billing information

  • Bank or provider restrictions

TileTees.com is not responsible for delays caused by the card issuer or payment provider.

If your transaction is declined, please:

  • Re-check billing details

  • Try another payment method

  • Contact your bank for additional approval

4. Currency Accepted

All prices on TileTees.com are shown and processed in USD (United States Dollar).
If your payment method uses another currency, your bank may apply:

  • Conversion fees

  • Exchange rate differences

These charges are not controlled by TileTees.com.

5. Taxes & Charges

5.1 Sales Tax

Applicable state and local taxes will be calculated at checkout in accordance with U.S. regulations.

5.2 Surcharges

TileTees.com does not charge:

  • Processing fees

  • Service fees

  • Hidden checkout surcharges

Your financial institution may have its own policies that TileTees.com cannot influence.

6. Fraud Prevention & Verification

To protect customers from unauthorized transactions, TileTees.com may require:

  • Additional identity verification

  • Address confirmation

  • Confirmation of email or payment details

Orders that cannot be verified may be:

  • Delayed

  • Placed on hold

  • Canceled for security reasons

Customers will be notified via email if additional steps are needed.

7. Payment Issues & How to Resolve Them

Common payment issues and solutions:

Issue Possible Cause How to Fix
Card Declined Bank blocked the transaction Contact your bank or use another method
Payment Pending Verification required Wait or check your email for updates
Duplicate Charge Temporary bank authorization Usually disappears in 1–3 business days
Checkout Error Incorrect billing details Ensure name, address, and ZIP match card records

If the problem continues, customers may reach us at: support@tiletees.com

8. Payment for Cancellations & Refunds

8.1 If an Order Is Canceled

If a cancellation is successful, you will receive a refund to the original payment method.

8.2 Refund Processing Time

Refund timelines follow:

  • TileTees.com Processing Time: 1–2 business days

  • Bank Processing Time: Typically 3–7 business days

TileTees.com cannot accelerate bank timelines.

9. Unauthorized Charges

If you notice a charge you do not recognize:

  1. Check if someone with access to your card made the purchase.

  2. Contact your bank immediately to report the unauthorized transaction.

  3. Reach out to us with the order number (if available) so we can assist.

We take fraudulent activity seriously and will cooperate with your financial institution to resolve the matter.

10. Updates to Payment Methods

TileTees.com may update or expand payment options at any time to improve customer experience. Changes may include:

  • Adding new digital wallets

  • Introducing installment options

  • Removing outdated or unsupported methods

When updates are made, this page will be revised accordingly.

11. Contact Information

If you have questions about payment methods, billing, or charges, our support team is available:

Customer Support Hours:
8:00 AM – 7:00 PM (EST), Monday–Saturday

Email: support@tiletees.com