Shipping & Delivery

Last Updated: November 2024

Thank you for shopping at tiletees.com. We are committed to providing a transparent, reliable, and efficient shipping experience for all customers across the United States. This Shipping Policy explains how orders are processed, the timelines involved, shipping fees, delivery expectations, and all relevant information you need to feel confident when ordering from us.

Tiletees specializes in high-quality hoodies, T-shirts, hats, and bags, and we take great care to ensure each item is delivered promptly and securely. Please read this policy carefully before placing your order.

1. Shipping Coverage

Tiletees.com proudly ships to all 50 U.S. states, including:

  • The 48 contiguous United States

  • Alaska

  • Hawaii

At this time, we do not offer international shipping. All orders must be delivered to a valid U.S. residential, commercial, or P.O. Box address.

2. Order Processing & Handling Time

Every order goes through a detailed verification, quality check, and packing process before shipment.

Handling Time: 1 – 2 Business Days

  • Orders are processed Monday through Friday, excluding federal holidays.

  • Orders placed after 5:00 PM EST may begin processing the next business day.

  • During peak seasons (such as holiday sales), processing may reach the upper limit of the 1-2 day timeframe.

We strive to maintain fast and consistent handling times to ensure your purchase arrives as soon as possible.

3. Shipping Time & Method

Standard Shipping (3 – 5 Business Days)

After the handling period, your order will be shipped via a reliable national carrier. Shipping times vary slightly depending on your location:

  • West Coast: Approx. 4–5 business days

  • Midwest: Approx. 3–4 business days

  • East Coast: Approx. 3–5 business days

  • Alaska & Hawaii: Approx. 5 business days

Shipping time does not include the 1–2 day handling period.

4. Shipping Cost

We keep our shipping fee simple and transparent:

Shipping Method Cost Handling Time Shipping Time Total Estimated Delivery Time
Standard Shipping $6.99 1–2 business days 3–5 business days 4–7 business days

This flat fee applies to all items, including hoodies, T-shirts, hats, and bags, regardless of quantity or weight.

5. Delivery Timeline Overview Table

Below is a summary of the full fulfillment cycle from order to delivery:

Stage Description Timeline
Order Confirmation The system confirms your order and sends an email receipt. Immediately
Processing & Handling Quality check, packaging, and preparation for shipment. 1–2 business days
Carrier Pickup Carrier receives the package from our facility. Same day processing completes
In Transit Order moves through the carrier network. 3–5 business days
Out for Delivery Carrier is delivering to your address. Same day as delivery
Delivered Package arrives at the customer’s address. 4–7 business days total

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier name

  • Tracking link

  • Estimated delivery date

Tracking information may take up to 24 hours to update after the carrier scans the package.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Please ensure:

  • Correct house/building number

  • Correct street name

  • Apartment, suite, or unit number (if applicable)

  • Valid ZIP code

Tiletees is not responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.

If you realize an error after placing your order, contact us within 2 hours at:

support@tiletees.com

We will do our best to update the address before your order enters processing.

8. Shipping Restrictions

Tiletees does not ship:

  • Internationally

  • To U.S. territories (Puerto Rico, Guam, etc.)

  • To military addresses (APO/FPO/DPO) at this time

We are working toward expanding coverage in the future.

9. Multiple Items & Split Shipments

When ordering multiple products (hoodies, T-shirts, hats, bags), the items may be shipped together or separately depending on availability and warehouse processing conditions.

  • If a split shipment occurs, you will receive multiple tracking numbers.

  • You will not be charged additional shipping fees for split shipments.

10. Delivery Issues & Resolutions

a. Delayed Deliveries

Weather conditions, carrier disruptions, or unexpected delays may occasionally extend delivery times. Although rare, such delays are beyond our control. We encourage checking your tracking link frequently.

If your order is delayed beyond the estimated window, contact us so we can assist.

b. Lost or Missing Packages

If tracking shows "Delivered" but the package is missing:

  1. Check your mailbox, porch, side door, back door, or designated delivery area.

  2. Ask neighbors or building management.

  3. Verify that the shipping address is correct.

If still missing after 48 hours of the “Delivered” scan, contact us at support@tiletees.com with:

  • Order number

  • Full name

  • Shipping address

  • Tracking number

We will help investigate with the carrier and provide the appropriate resolution.

c. Damaged Packages

If your package arrives visibly damaged, please:

  • Take photos of the packaging and product

  • Contact us within 48 hours

We will review and offer a replacement or alternative solution based on the situation.

11. Order Cancellation & Changes

Cancellations or changes can be requested within 2 hours of placing the order. After this timeframe, your order may already be in processing and cannot be modified.

To request a change or cancellation, email:

support@tiletees.com

Include:

  • Order number

  • Requested change

  • Reason for change or cancellation

We process these requests in the order they are received.

12. Holidays & High-Volume Periods

During holidays or sales events, processing and shipping timelines may extend slightly. Common peak periods include:

  • Black Friday

  • Cyber Monday

  • Christmas season

  • Seasonal sales or promotions

We recommend placing orders early to avoid delays.

13. Packaging Standards

All items are packed using protective materials to ensure safe delivery:

  • Hoodies & T-shirts: Folded and sealed in moisture-resistant bags

  • Hats: Structured packaging to maintain shape

  • Bags: Wrapped to prevent scratches or damage

We aim to deliver products in excellent condition upon arrival.

14. Customer Support

For any questions related to shipping, delivery status, or general order concerns, our support team is ready to assist.

Email: support@tiletees.com
Hours: 8:00 AM – 7:00PM (EST) (Monday – Saturday)

We are committed to providing every customer with reliable and transparent service.

15. Summary of Key Shipping Information

Category Details
Handling Time 1–2 business days
Shipping Time 3–5 business days
Total Estimated Delivery 4–7 business days
Shipping Cost $6.99 flat rate
Coverage All 50 U.S. states
International Shipping Not available
Tracking Provided via email
Carrier Reputable national shipping carriers

Final Note

At Tiletees, our priority is to provide fast, dependable, and transparent shipping for every customer. We appreciate your trust and strive to make each delivery smooth and worry-free. Thank you for choosing us for your hoodies, T-shirts, hats, and bag needs.

If you have additional questions or special requests, feel free to reach out at any time.