Terms & Conditions

Last Updated: November 2024

Welcome to tiletees.com (“Tiletees,” “we,” “us,” or “our”). These Terms & Conditions (“Terms,” “Agreement”) govern your access to and use of our website, online store, services, products, and related content (collectively, the “Services”). By accessing Tiletees.com or making a purchase, you agree to be legally bound by these Terms.

Please read the Terms carefully. If you do not agree, discontinue using the website immediately.

Tiletees provides an online retail platform offering hoodies, t-shirts, hats, bags, and other apparel-related products. This agreement outlines your rights and responsibilities when using our website, placing orders, creating an account, or interacting with our customer service.

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1. Acceptance of Terms

By accessing Tiletees.com, registering an account, or purchasing products, you acknowledge and agree to:

• These Terms & Conditions

• Our Privacy Policy

• Any additional policies posted on the website

• All applicable U.S. laws and regulations

If you do not agree, you must stop using the site and may not make purchases.

Tiletees reserves the right to update or modify these Terms at any time, with changes becoming effective upon posting. Your continued use of the site signifies acceptance of any updated Terms.

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2. Eligibility

You may use Tiletees.com only if:

• You are at least 18 years old, or using the site under parental supervision

• You provide accurate ordering and account information

• You have legal capacity to enter into a binding contract

• You use the website lawfully and responsibly

Tiletees does not knowingly sell to users under 13 years old.

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3. Website Use and Restrictions

You agree not to:

• Use the website for fraudulent or unlawful purposes

• Attempt unauthorized access to systems, servers, or customer data

• Interfere with website performance or security

• Copy, distribute, or modify website content without permission

• Use automated systems (bots, crawlers) without written approval

Any misuse of the website may result in account termination, cancellation of orders, or legal action.

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4. Account Registration

To place an order or access certain features, you may create a customer account.

You agree to:

• Provide accurate, current information

• Keep your login credentials secure

• Notify us immediately of unauthorized access

• Be responsible for all activities under your account

Tiletees is not liable for losses due to compromised accounts.

We may suspend or delete accounts that violate the Terms or appear fraudulent.

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5. Product Information & Availability

Tiletees strives to ensure all product descriptions, images, colors, and specifications are accurate. However:

• Colors may vary slightly due to screen settings

• Sizes may vary slightly between production batches

• Product availability is not guaranteed

• Prices may change without notice

If an item becomes unavailable after ordering, we will notify you and offer:

• A refund

• A replacement

• Store credit

Our customer support team will assist with solutions.

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6. Pricing, Charges & Taxes

All prices listed on Tiletees.com are in USD and apply to all 50 U.S. states.

Prices include:

• Product cost

• Standard taxes based on your location

Prices do not include:

• Shipping fees (flat rate unless otherwise stated)

• Additional services (only if requested)

We reserve the right to update prices at any time but changes will not affect already processed orders.

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7. Order Processing & Acceptance

When you place an order, you will receive an email confirming receipt. This does not guarantee acceptance of the order.

Your order is accepted only when:

• Payment is authorized and captured

• The order is reviewed and approved

• The product is available

• Shipment is initiated

We may cancel or refuse orders due to:

• Payment issues

• Incorrect billing or shipping information

• Fraud flags

• Product unavailability

• Website errors (pricing, stock, display)

We will notify you if an order must be canceled.

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8. Handling & Shipping

Tiletees ships to all 50 U.S. states.

8.1 Handling & Shipping Timelines

These timelines may vary during peak seasons, weather delays, or national holidays.

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8.2 Shipping Cost

Tiletees charges a flat shipping fee of $6.99 per order unless otherwise stated.

Shipping Cost Table

We do not offer international shipping at this time.

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9. Returns, Refunds & Exchanges

Tiletees offers a transparent, customer-focused return policy.

9.1 Return Window

Customers may return eligible items within 60 days of delivery.

9.2 Refund Timeline

Refunds are issued within 10 days after return approval and inspection.

9.3 Return Cost

Tiletees provides no-fee returns:

• No restocking fee

• No return shipping fee

• No administrative fee

Return Process Summary Table

Please refer to the full Return & Refund Policy on our website for details.

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10. Payment Methods

Tiletees accepts:

• Credit cards

• Debit cards

• PayPal

• Shop Pay

• Other secure checkout methods listed at purchase

We do not store full payment card details.
All payments are processed securely through PCI-compliant third-party processors.

You authorize Tiletees to:

• Charge the payment method on file

• Validate payment credentials

• Cancel orders when payment cannot be verified

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11. Intellectual Property Rights

All website content is owned by or licensed to Tiletees, including:

• Logos

• Product images

• Website design

• Text descriptions

• Software and code

• Graphics and multimedia

• Branding materials

You may not copy, modify, distribute, or reproduce any content without written consent.

Violations may result in account termination and legal action.

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12. User-Generated Content

Users may submit reviews, comments, or messages.

You agree that:

• Content must be truthful and non-defamatory

• You may not post illegal, harmful, or offensive material

• Tiletees may remove any content at our discretion

• You grant Tiletees a nonexclusive right to use, reproduce, and publish your content for marketing and operational purposes

We do not pay users for submitted content unless agreed in writing.

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13. Promotional Codes & Offers

Promo codes may be offered occasionally.

Terms:

• Codes cannot be combined unless explicitly stated

• Codes may apply only to specific products

• Tiletees may modify or cancel promotions at any time

• Promotional discounts do not apply to shipping cost unless specified

All promotions must be used within the published validity period.

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14. Third-Party Links & Services

Tiletees may link to external websites or use third-party tools (payment processors, analytics, ads, etc.).

We are not responsible for:

• Content found on third-party websites

• Their privacy practices

• Their terms & conditions

• Data handling outside Tiletees’ control

We encourage reviewing third-party policies before engaging with them.

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15. Limitation of Liability

To the fullest extent permitted by law, Tiletees is not liable for:

• Lost profits

• Indirect, incidental, or consequential damages

• Delays resulting from carriers or external factors

• Website downtime or technical issues

• Unauthorized account access caused by user negligence

Our maximum liability shall not exceed the total amount paid for the order associated with the claim.

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16. Disclaimer of Warranties

Tiletees provides all products and services “as is” and “as available” with no warranties except those required by law.

We do not guarantee:

• That the website will operate uninterrupted

• That all product descriptions will always be error-free

• That the website will be free of viruses or malicious code

• That any user-generated content is accurate

You use Tiletees.com at your own risk.

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17. Indemnification

You agree to indemnify, defend, and hold harmless Tiletees from:

• Claims

• Damages

• Losses

• Liabilities

• Legal fees

arising from:

• Your misuse of the website

• Violations of these Terms

• Illegal or fraudulent activity

• Intellectual property infringement

This obligation survives termination of your account.

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18. Privacy & Data Use

Your use of the website is also governed by our Privacy Policy, which outlines:

• How data is collected

• How data is stored

• How we use and protect information

• Your rights and privacy choices

By using Tiletees.com, you consent to all practices in the Privacy Policy.

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19. Customer Support & Contact Information

Tiletees Support Hours:

Contact us at:

support@tiletees.com

We aim to reply within 1–2 business days.

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20. Order Cancellations

Customers may request order cancellation before the order is processed.

Cancellation Timelines

Approved cancellations incur no fees.

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21. Dispute Resolution

If a dispute arises, you agree to:

• First contact Tiletees for resolution

• Allow us reasonable time to address the issue

• Engage in good-faith communication

If unresolved, disputes shall be settled through:

• Binding arbitration in accordance with applicable U.S. law

• Venue located in the customer’s state of residence

• Each party responsible for its own legal costs

You waive the right to participate in class action lawsuits.

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22. Governing Law

These Terms are governed by the laws of the United States and the state in which the customer resides, without regard to conflict of law principles.

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23. Severability

If any portion of these Terms is deemed invalid or unenforceable:

• That portion is limited or removed

• The remaining Terms remain valid and enforceable

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24. Termination

Tiletees may suspend or terminate your account if:

• You violate these Terms

• Fraudulent activity is detected

• Your actions risk harm to our business or users

Upon termination, you must stop using the website immediately.

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25. Entire Agreement

These Terms, combined with the Privacy Policy and other posted policies, constitute the entire agreement between you and Tiletees.

Thank you for choosing tiletees.com. By using our website and purchasing our apparel products, you agree to act responsibly, respectfully, and in compliance with the Terms above. Tiletees is committed to maintaining a safe, transparent, and fair online shopping environment.

If you have questions about these Terms or require clarification, please reach out to our support team anytime during business hours.