Return & Refund Policy

Last Updated: November 2024

At tiletees.com, we prioritize customer satisfaction and stand behind the quality of every hoodie, T-shirt, hat, and bag we offer. If for any reason you are not fully satisfied with your purchase, we provide a fair, transparent, and stress-free return and refund process.

This policy outlines all conditions, timelines, methods, and procedures for returns, exchanges, and refunds. Please read it carefully before submitting a return request.

1. Eligibility for Returns

We offer a generous 60-day return window for all customers. To qualify for a return:

  • The return request must be submitted within 60 days from the date your order was delivered.

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Items must include all tags and packaging where applicable.

  • Proof of purchase (order number or email receipt) must be provided.

Products Eligible for Returns

All items sold at Tiletees.com are eligible, including:

  • Hoodies

  • T-shirts

  • Hats

  • Bags

We provide no-fee returns, meaning no restocking fee or processing fee will be charged.

2. Items Not Eligible for Returns

To maintain product hygiene and quality standards, certain items cannot be returned:

  • Items showing signs of wear, washing, or alteration

  • Items damaged after delivery due to customer handling

  • Items missing major components (tags, packaging, etc.)

  • Gift cards (if applicable)

  • Final sale items (only if clearly marked on product page)

If an item is returned in non-acceptable condition, the return will be declined.

3. Return Timeline Overview

Below is a clear summary of the timeline for returns:

Step Description Timeline
Customer submits return request Via email or return portal Within 60 days of delivery
Return approval Email confirmation with return instructions 1–2 business days
Customer ships item back Using provided instructions Within 10 days of approval
Inspection & processing Quality check of returned item 2–3 business days
Refund issued Sent to original payment method Up to 10 days after approval

4. Return Shipping Costs

Tiletees provides free returns for all eligible products.

  • No restocking fee

  • No return shipping fee (we provide a prepaid label)

  • No hidden or administrative fees

Return Cost Table

Return Type Customer Fee Details
Standard Return $0 Prepaid return label provided
Defective Item Return $0 Full refund or replacement
Wrong Item Received $0 Full return and exchange at no cost

5. How to Start a Return

To initiate a return:

  1. Email our support team at support@tiletees.com

  2. Include the following information:

    • Full name

    • Order number

    • Item(s) you wish to return

    • Reason for return

  3. Our team will respond within 1–2 business days with instructions and a prepaid return label.

Please ship the item back within 10 days of receiving approval.

6. Condition of Returned Merchandise

Returned items must meet the following conditions to qualify for a refund:

  • Unworn, unwashed, undamaged

  • No stains, odors, or pet hair

  • All original labels and packaging included

  • No signs of use

We reserve the right to reject a return if the item does not meet these standards.

7. Refund Policy

Refund Timeline

Once your returned item is received and inspected, your refund will be processed.

Stage Timeline
Return received Day 0
Inspection & approval 2–3 business days
Refund issued Within 10 days
Refund reflected in bank Varies by bank (usually within 3–7 days)

Refund Method

Refunds are issued to your original payment method, including:

  • Credit/debit cards

  • PayPal

  • Shop Pay (if applicable)

  • Other payment methods used during checkout

Non-Refundable Items

  • Shipping costs from your original order (if any)

  • Gift wrapping services (if applicable)

Refunds are issued for product value only unless the return is due to an error on our part.

8. Exchanges

We offer exchanges for customers who wish to swap size, color, or product type.

Exchange Eligibility

  • Request must be submitted within 60 days

  • Item must be in original, unused condition

  • Item must qualify for return per eligibility rules

Exchange Cost

Exchange shipping is free.

Exchange Type Customer Cost Notes
Size change $0 Free replacement shipped
Color change $0 Based on stock availability
Product replacement $0 If defective or incorrect item received

If the requested item is out of stock, you may choose:

  • A refund

  • Store credit

  • A different item of equal value

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide:

  • Photos of the product

  • Photos of the outer packaging

  • Order number

We will provide a free replacement or refund based on your preference.

Situations Covered

  • Broken or defective product

  • Wrong size shipped

  • Wrong item delivered

  • Missing item in shipment

We take full responsibility for fulfillment errors and defective merchandise.

10. Lost or Missing Packages

If your tracking shows “Delivered” but you did not receive your package:

  1. Check mailboxes, lobby areas, and front desk (if applicable).

  2. Ask neighbors or building management.

  3. Confirm the shipping address on your order confirmation.

If still missing after 48 hours from the delivery scan, email us at support@tiletees.com with:

  • Order number

  • Tracking number

  • Shipping address

We will coordinate with the carrier to investigate and resolve the issue.

If the package is confirmed as lost, we will issue a free replacement or full refund.

11. Return & Refund Examples for Clarity

Example 1: Unwanted Hoodie

  • Customer submits return on Day 20 → Approved

  • Item shipped back → Approved

  • Refund issued on Day 30

  • Customer pays $0

Example 2: Defective Hat

  • Customer submits return on Day 5 → Approved

  • Quick replacement sent

  • No return shipping fee and no extra charges

  • Customer pays $0

Example 3: Wrong Size Shirt

  • Customer requests exchange within 60 days

  • Exchange processed

  • Replacement shipped free

  • Customer pays $0

12. Return Status Updates

Throughout the process, we keep customers informed through email notifications:

  • Return request received

  • Return approved

  • Item received at warehouse

  • Refund or exchange processed

If at any step you need help, contact support.

13. Return & Refund Summary Table

Category Details
Return Window 60 days
Return Fee $0
Return Shipping Free prepaid label
Refund Timeline Up to 10 days after approval
Exchange Cost $0
Eligible Items All apparel and accessories
Contact Email support@tiletees.com

14. How Long Does the Entire Process Take?

From return request to refund completion, the estimated timeline is:

  • Return request: Day 0

  • Return approval: Day 1–2

  • Return shipping: Day 3–12

  • Inspection: Day 13–15

  • Refund issued: Day 16–25

Total estimated time: 16–25 days, depending on carrier and bank processing speed.

15. Customer Responsibilities

Customers must:

  • Submit requests within the timeframe

  • Ship items back using the prepaid label

  • Ensure the items are returned in acceptable condition

  • Provide valid order information

Tiletees is not responsible for:

  • Unauthorized returns

  • Returns shipped without our label

  • Items damaged after delivery due to customer actions

16. Contact Information

For all return or refund inquiries:

Tiletees Customer Support
Email: support@tiletees.com
Hours: 8:00 AM – 7:00PM (EST) (Monday – Saturday)

We respond within 1–2 business days.