Privacy Policy

Last Updated: November 2024

Welcome to tiletees.com (“Tiletees,” “we,” “our,” or “us”). Protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, make a purchase, create an account, or interact with our services in any way.

Tiletees sells apparel and accessories including hoodies, T-shirts, hats, and bags, and we operate fully online within the United States. By using our website, you consent to the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website.

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1. Information We Collect

We collect information to fulfill orders, provide customer support, improve user experience, and maintain secure operations.

1.1 Information You Provide Directly

This includes information you voluntarily share with us:

• Full name

• Shipping address

• Billing address

• Email address

• Phone number

• Payment information (processed securely via third-party payment processors)

• Order details

• Account registration details

• Messages sent through customer support

• Product reviews or survey responses

Tiletees does not store full payment card details. Payment data is processed securely by trusted third-party processors such as PayPal, Shopify Payments, or other authorized vendors.

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1.2 Information We Collect Automatically

When you visit Tiletees.com, our system may automatically collect:

• IP address

• Device information (browser type, OS, model, etc.)

• Location data (general, non-precise)

• Click behavior

• Time spent on pages

• Browsing patterns

• Items viewed or added to cart

• Referring websites

This information helps us optimize website performance and create a better shopping experience.

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1.3 Information from Cookies & Tracking Technologies

Tiletees uses:

• Cookies

• Web beacons

• Tracking pixels

• Local storage

Cookies help us:

• Recognize repeat visitors

• Maintain items in your shopping cart

• Analyze website traffic

• Personalize content and recommendations

• Improve website performance

You may manage cookie preferences in your browser settings.

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1.4 Information From Third Parties

We may receive information from partners and service providers, such as:

• Payment processors

• Analytics platforms (e.g., Google Analytics)

• Email marketing providers

• Advertising networks (e.g., Meta Ads, Pinterest Ads)

• Shipping carriers (tracking updates, delivery confirmations)

This information helps us enhance your shopping experience and streamline order processing.

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2. How We Use Your Information

Tiletees uses your personal information only for legitimate business purposes.

Primary Uses:

• To process and deliver orders

• To provide order confirmations and updates

• To communicate about customer support requests

• To manage customer accounts

• To improve website functionality and user experience

• To personalize product recommendations

• To analyze website traffic and performance

• To detect fraud or suspicious activity

• To comply with legal obligations

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3. Data Processing Timeline Table

Although privacy policies typically avoid “timelines,” here is a clear table showing how long each stage takes when we handle your information:

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4. Sharing Your Information

Tiletees only shares personal information with trusted third parties necessary to operate our business.

We may share information with:

• Payment processors
  (to securely process transactions)

• Shipping carriers
  (to deliver your order, provide tracking)

• Email service providers
  (to send order confirmations and updates)

• Analytics companies
  (to analyze site performance)

• Marketing & advertising platforms
  (to show relevant ads based on your interests)

• Customer service tools
  (to manage communication and inquiries)

• Legal authorities
  (only when required by law)

We do not sell personal information.

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5. Data Security

We use multiple security measures to protect your information, including:

• SSL encryption

• Firewalls

• Secure server environments

• Encrypted payment systems

• Access controls

Although no online platform is 100% immune to risk, Tiletees employs industry-standard practices to keep your data safe.

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6. Data Retention

We retain personal information only as long as necessary to fulfill business or legal obligations.

Retention Table

You may request deletion of your data at any time (see Section 10).

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7. Your Privacy Rights

Depending on your jurisdiction and local regulations, you may have the following rights:

• Right to access your personal information

• Right to correct inaccurate information

• Right to delete your personal information

• Right to opt out of marketing communications

• Right to restrict data processing

• Right to withdraw consent

• Right to request a copy of your data

Tiletees honors all valid privacy requests.

To submit a request, email:

support@tiletees.com

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8. Children’s Privacy

Tiletees.com is intended for users aged 13 and older.
We do not knowingly collect personal information from anyone under 13.

If you believe a minor has provided information, contact us immediately for removal.

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9. Email & Marketing Communications

When you sign up for newsletters, create an account, or place an order, you may receive:

• Order confirmations

• Shipping updates

• Account notifications

• Promotional messages

• Product launch updates

Unsubscribing

You may opt out of marketing emails at any time by:

• Clicking “Unsubscribe” at the bottom of the email

• Sending a request to support@tiletees.com

You will still receive critical transactional emails.

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10. Accessing, Updating, or Deleting Your Information

You may request:

• A copy of your information

• Correction of inaccurate details

• Deletion of part or all personal data

• Closure of your account

Requests will be processed within 7–15 business days.

Tiletees does not charge any fees for privacy requests.

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11. Cookies & Tracking Preferences

You can control how cookies are used:

• Adjust browser settings

• Reject non-essential cookies

• Clear browsing history and stored cookies

• Use privacy tools or ad blockers

Some features (e.g., cart saving) may not work without cookies.

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12. Third-Party Links

Our website may contain links to external websites.
Tiletees is not responsible for:

• Their privacy practices

• Their content

• How they handle your information

We recommend reviewing privacy policies of any external websites before using them.

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13. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect:

• Legal changes

• Operational adjustments

• Service improvements

• New technologies

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of Tiletees.com after updates indicates acceptance.

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14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise privacy rights, you may contact us during our customer service hours.

Tiletees Customer Support
📧 Email: support@tiletees.com
🕒 Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We strive to reply within 1–2 business days.